WEBVTT

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- [Jenn] my name is Jenn Keating

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And helping me today

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is Tim Connolly and Thy Cao.

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We make up the small but mighty


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Examination Operations team,

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which is led awesomely
by our operations manager.

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We will be discussing NCLEX candidate
registration process.

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To help illustrate the full candidate
registration experience,

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we will be role-playing three different
scenarios, before the exam, exam day,

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and after the exam.

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At the end of our presentation,
we will share some very helpful resources.

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First up, before the exam.

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We will acknowledge the three separate
entities candidates will work with,

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how candidates can start the registration
process, the Authorization

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to Test process, and last but not least,
how and where candidates can

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schedule an appointment.

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- [Tim] NCSBN exams,
may I have your first and

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last name, please?

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- [Thy] Hi, my name is Thy Cao.
I've recently graduated nursing school.

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I need to take the NCLEX
to get my license and start working.

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Well, unfortunately,
as a first-time test-taker,

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I'm completely lost
on how this whole process works.

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Where do I even begin?

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Please help me.
I'm really worried.

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I'm sorry, but who
am I speaking with right now?

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- This is NCSBN.

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We manage and develop the NCLEX
examination, but there are two other

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entities that you'll be working with.

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Pearson VUE, they administer
the NCLEX.

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This is where you'll register and take
your exam, and your nursing regulatory

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body, also known as your NRB,
this is where you wish to be licensed.

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They determine your eligibility
and will release your NCLEX results.

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- Wow.

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That is a lot of different entities,
but I think I understand.

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- Great.

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Please stop me at any time
if you have any questions.

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Next, let's go through the
two-step registration process.

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First, submit an application to the NRB
where you wish to be licensed.

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It's really important to do this first,
as they will give you the green light

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to register with Pearson VUE.

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It's important for candidates to reach out
to their NRB to see if they qualify

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to test before registering
with Pearson VUE.

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Registrations are non-refundable.

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Second, register with Pearson VUE
by calling 866-496-2539 or

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going to pearsonvue.com/nclex.

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Your Pearson VUE registration will stay
open for 365 days while

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you await eligibility.

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Once you're made eligible by your NRB,
you'll receive your Authorization

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to Test email, including
its validity dates.

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Candidates must test
within that time frame.

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- Thank you for clearing that up.

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I was told the first step
was to register with Pearson VUE.

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Once I have submitted my application to my
NRB and register with Pearson VUE,

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I heard it could take weeks
to receive my Authorization to Test.

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Do you know how long the process takes?

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- Your NRB will need to make you eligible
in order to receive your Authorization

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to Test and to receive your ATT
email from Pearson VUE.

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Now, if it's been longer than two weeks,
you definitely want to contact your NRB

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to make sure everything
is okay on their end.

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Also, please note that you must test
within those validity dates, if not,

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you'll be required to pay
another registration fee.

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- Oh, okay.
That makes sense now.

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When I receive my ATT,
do I have to test in the state that

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I apply for?

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I currently live in Illinois,
but I want to register for my

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license in Texas.

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- You can test at any Pearson VUE
location as long as they offer

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the NCLEX examination.

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Just contact Pearson VUE and inform
them where you want to test.

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Let's say that you're going on a trip,
you could schedule your exam

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where you're traveling.

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You can even schedule an appointment
at an international test center,

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though there is an additional
non-refundable fee.

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Just remember to apply with the NRB
where you wish to practice.

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- Okay.

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If I have received my ATT email,
where should I go to schedule

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my exam appointment?
Can I do it online?

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- Yes.

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You can schedule online through your
candidate profile or call Pearson VUE

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NCLEX Candidate Services.

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- As exam day approaches fairly quickly,
you may be curious to know,

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"What do the test centers
actually look like?"

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Pearson VUE offers an online tour
with photos of the physical layout,

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including the lobby, lockers, ID check-in,
as well as the testing room

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and proctor station.

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In our second scenario,
we'll go into more depth of what the

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actual exam day process looks like,
including a discussion about the

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check-in process, acceptable IDs,
and break procedures.

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- NCSBN exams, can I have
your first and last name, please?

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- Hi, my name is Thy Cao.

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My NCLEX-RN exam is next week.

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I'm so glad I'm almost to the finish line.

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Can you explain to me what I should expect
when I arrive at a test center?

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I'm confused about how
the check-in process works.

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- No worries.
I hear you.

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Here's an idea of what to expect.

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When you arrive at the Pearson VUE test
center, the test administrator will

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confirm your appointment and exam.

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Then you'll be asked to read the Candidate
Statement and provide an electronic

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signature agreeing to the terms
of the NCLEX.

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You will also be required to present an
acceptable ID form, provide your

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biometrics such as palm vein scan,
digital signature, and have

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your photograph taken.

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Remember, biometrics are required for all
candidates taking the exam.

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- Thank you for bringing that
to my attention.

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I also want to check with you on the ID
requirements for test admission.

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- Sure. Let me break it down
and explain it to you.

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For test admission, you need to bring an
acceptable form of identification such

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as your driver's license or passport.

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All IDs must be government-issued, valid,
have your name in Roman characters,

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and contain a recent photograph
and your signature.

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Keep in mind if you plan to take the exam
in an international test center,

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the only acceptable forms of ID
are passport books or cards.

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If you don't have an acceptable ID,
unfortunately, you will be turned away and

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have to repay another exam fee.

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- Thanks.
That's helpful to know.

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I recently got married and got my new ID,
and the last name is different on it.

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Will I be allowed for testing
with my new last name?

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- Policy states that your first and last
names presented on your ID must match

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exactly as they're shown in your
registration or ATT email.

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In the event the name with which you
registered is different from the name

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on your identification,
you must bring legal name change

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documentation to the test center
on the day of the test.

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For instance,
your original marriage license.

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In other instances, a divorce decree or
court action legal name change document.

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- Well, okay.
Thanks for the info.

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I will bring my original marriage license
with me on the testing day.

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Another question just crossed my mind.

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If I get tired from looking at the
computer for so long while taking my test,

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can I take a break?

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- Yes, of course.

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Throughout the duration of your exam,
you'll be given two opportunities

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to take scheduled breaks.

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The break alerts will pop up
on your computer.

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If at any time you need to take an
unscheduled break, simply raise your hand

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and wait for the TA to escort you
out of the testing room.

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- How many breaks can I take
throughout my exam?

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- You can take as many
unscheduled breaks as you'd like.

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You'll also be given two pre-programmed
optional breaks during your exam.

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Remember though, the clock keeps
running during your breaks.

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- Got it.
Thank you.

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- You're very welcome.

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Feel free to let us know if you have any
other questions, as we're happy to help.

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- So far, we have gone through
the first two stages of a

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candidate's NCLEX experience.

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We will wrap up our scenarios by touching
on what happens after the exam.

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For instance, Results Processing,
including the Quick Results Service,

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the Candidate Performance Report
and the Retake Policy.

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- NCSBN exams, can I have
your first and last name please?

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- Hello.
My name is Thy Cao.

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I just finished my test today.

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It went pretty poorly.

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Unfortunately, I have the feeling that I
did not do well at all and

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failed the exam.

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I want to re-register as soon as possible.

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Should I start now?

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- Well, have you received
your results yet?

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If not, I would suggest waiting
until you receive them.

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- Not yet. Actually, I just left the
test center a couple of hours ago.

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- Okay.

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So, I would recommend just to be patient
at this because after two business days,

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some states allow candidates to access
their unofficial results through the

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Quick Results Service.
This costs $7.95.

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Otherwise, your official results
will be sent to you from your nursing

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regulatory body, and time can vary on
receiving results for each state.

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And that may take up to six weeks.

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- Six weeks?

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But if I fail, I want to retake the exam
as quickly as possible so I don't forget

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any of the material I learn.

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- Yes, it can take up to six weeks,
but also keep in mind that

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for an NCLEX retake,
candidates will need to wait at least 45

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days before retaking the exam.

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Your NRB will also provide you with your
Candidate Performance Report,

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also known as your CPR.

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- What is a Candidate Performance Report?

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- The CPR is an individualized two-page
document sent to you by your NRB if you

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fail the NCLEX exam.

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The front side of the CPR gives you a
brief explanation of how computerized

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adaptive testing works.

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It will also tell you
how many items you answered.

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The backside of the CPR provides
information regarding your performance

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within the eight NCLEX
test plan content areas.

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- Oh, okay.

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Will it tell me more information
on the retake requirements?

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Will I need to resubmit
my fingerprinting or transcripts?

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- The CPR does not provide
retake requirements.

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The retake policy is essentially the same
process you went through the first time

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except waiting at least 45 days
between each examination.

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Contact your NRB and notify them
that you plan to retake the exam.

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They can also assist with questions
regarding testing limits,

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resubmitting materials, background checks,
and licensing and registration fees.

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When you receive the okay to test again,
you'll re-register with Pearson VUE and

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pay the exam fee.

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Once the NRB makes you eligible,
you'll receive another Authorization

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to Test to schedule your exam date.

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- What? I have to wait 45 days
before I can register?

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- Nope.

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Once you receive your results,
you can start the retake process right

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away by contacting your NRB.

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- Thanks.

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- No problem. Is there anything else
I can help you with today?

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- That will do it.
Thank you.

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- Great.

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If you end up having additional questions,
please feel free to give us a call back.

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- Now that we have gone through the
candidate registration process,

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including before the exam, exam day,
and after the exam, we would like to share

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some very helpful resources.

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First, is the Candidate Bulletin.

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This serves as a guide for the entire exam
process, including information on how

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to register the NCLEX Candidate Rules
and results processing.

00:11:33.340 --> 00:11:36.940 position:50% align:middle
There are also NCLEX test plans
that serve as blueprints,

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outlining the content areas
that candidates are tested on.

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It is highly recommended candidates review
the test plans prior to the exam day.

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NCLEX Candidate Tutorials are also
available to help candidates become

00:11:49.200 --> 00:11:52.380 position:50% align:middle
familiar with the Pearson VUE software.

00:11:52.380 --> 00:11:55.482 position:50% align:middle
One of my favorite resources
is the NCLEX FAQs.

00:11:55.482 --> 00:11:58.120 position:50% align:middle
These help candidates,
nursing regulatory bodies,

00:11:58.120 --> 00:12:03.030 position:50% align:middle
and the general public have a better
understanding of the NCLEX exam.

00:12:03.030 --> 00:12:05.150 position:50% align:middle
And finally, our contact information.

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We are available Monday through Friday
8 a.m. to 5 p.m. Central Time

00:12:09.250 --> 00:12:12.630 position:50% align:middle
to answer any questions or concerns.

00:12:12.630 --> 00:12:15.691 position:50% align:middle
Thank you for listening,
and we hope you enjoyed the presentation.