Departments & Services
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Policy, Research & Education
The Policy, Research & Education Division conducts research and develops policies, programs, education and other services for nursing regulators. It is comprised of the policy, research and education departments. The division includes government affairs, the Journal of Nursing Regulation, and the regulatory policy team, which addresses issues related to public protection including licensure, nurse discipline, substance use disorder, nursing practice and education and advanced practice nursing issues.
Education
Provides unique and engaging educational programming, designed to strengthen participants' knowledge, skills, and confidence, inspiring them to connect with others and be leaders of regulatory excellence worldwide.
Policy
The Policy Department advances regulatory policy and supports nursing regulatory bodies through direct advocacy, targeted programming, and special and ongoing projects.
Research
The goal of NCSBN’s Research Department is to advance the science of nursing regulation by generating valid and reliable evidence that informs policy and decision-making for nursing regulatory bodies and thereby heightens public protection and safety.
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Executive Office Division
The Executive Office division consists of the Executive Office (EO) Administration and the Nurse Licensure Compact (NLC).
Executive Office (EO) Administration
EO Administration manages the projects and daily activities of the Executive Office and provide support to the Board of Directors and all committees and external organizational relationships of the Executive Office.
Nurse Licensure Compact (NLC)
The NLC department houses the Interstate Commission of Nurse Licensure Compact Adminstrators (ICNLCA). The ICNLCA is the governing body of the NLC. The Commission is made up of representatives from each NLC participating jurisdiction and is responsible for administering the compact. NLC staff provide executive level support to the Commission.
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Human Resources Division
The Human Resources division is responsible for designing and implementing an infrastructure that supports the organization’s human resources activities, talent management and leadership development initiatives to support the accomplishment of the organization’s strategic and organization development goals.
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Finance Division
The Finance Division advances the organizational mission and vision by managing programs and services related to the Finance Department and carries out the financial management and accounting functions, in addition to providing administrative and operational support.
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Operations Division
The Operations Division advances the mission and vision of NCSBN by overseeing programs and services related to the operations of the organization. The following departments report directly to the Chief Operating Officer: Marketing & Communications, Operations Administration, Consolidated Services, Customer Experience and the Project Management Office.
Consolidated Services
The Consolidated Services department upholds the organization’s mission, vision and ‘One NCSBN’ culture by providing centralized support across the organization while creating efficiencies and synergies for all departments.
Customer Experience
The Customer Experience department provides professional and timely service to NCSBN members, employees and customers on the organization’s programs, products and services. The department also provides a cohesive and consistent experience for end-users, building the NCSBN brand through maintaining a strong reputation for member, employee and customer satisfaction and service.
Marketing & Communications
The Marketing & Communications department is responsible for branding NCSBN by making the organization's name, and by extension its products, and services more widely known and respected to its various publics.
Member Engagement
The Member Engagement department serves as a resource to the member boards for NCSBN programs and services. The department supports the membership in a variety of ways to facilitate networking, sharing of information and educational opportunities.
Project Management Office (PMO)
The PMO provides standardized program and project-related governance processes and templates as well as facilitates the sharing of methodologies, tools, and techniques to promote cross-divisional teaming, collaboration and continuous improvement.
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Examinations Division
Advances the organizational mission and vision by managing the development and administration of the NCLEX and REx-PN examinations. The Examinations Department oversees content, psychometrics and operations of those exams.
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Information Resources Division
The Information Resources Division is comprised of the Information Technology (IT) and Information Security Assurance (ISA) departments. The Information Resources Division provides technology solutions as well as data security and governance for NCSBN. The division serves as a resource to NCSBN members, staff and the public by delivering an array of technology products and services. The group also supports the strategic objectives and goals of the organization by ensuring that all technology related business operations and information security needs are fulfilled.
Information Security Assurance
Information Security Assurance (ISA) leads NCSBN’s data privacy and cybersecurity governance, risk, and compliance programs and services. ISA activities include security awareness training, governance, risk, and compliance, and data privacy policy and procedure development, and incident response management.
Information Technology
IT is responsible for the delivery of all strategic initiatives pertaining to information systems. The department develops, enhances, and maintains NCSBN software products such as Nursys, Optimal Regulatory Board Systems (ORBS), and NCSBN Passport. It also manages NCSBN’s network, server, workstation, and cloud infrastructure. IT is accountable for the security, availability, compliance, and performance of all NCSBN information systems. The IT department serves as a resource to NRB’s and NCSBN staff regarding all aspects of information technology.